WHAT IS OUR RETURNS POLICY?


You must request an exchange or return within 7 days of receiving our order.


The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or that smell of perfume. The item/s must be returned to our warehouse before the refund or exchange is made.

HOW DO I ORGANISE A RETURN?


If you've met the above requirements, please send us email at love@apricoss.com with the following information:



Order #

Item to return 


Return reason


Select return or request an exchange


Comments (optional)



You will receive a confirmation e-mail from us once the Return Request is sent. Once your return request has been authorized we will contact you via email and supply you with the return address details. We recommend using a registered postal service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.

WHERE DO I SEND MY RETURNED ITEM?


All items need to be received into our returns centers. 
We will provide you with the full address details when once your return has been authorized. 

 


HOW LONG WILL IT TAKE TO PROCESS MY REFUND?


Once we receive your return, please allow 1-2 business days for your return to be processed at our warehouse. We’ll send you an email when our team has processed your refund. Your refund can only be credited back to the original form of payment.

HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?


Once we receive your return at our warehouse, please allow 1-2 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way.

ARE RETURNS FREE?


The shipping cost of returning item/s to the Apricoss warehouse for an exchange or refund, is not covered or reimbursed by us.

NON ACCEPTANCE OF A DELIVERY:


If a customer will not accept delivery of their order, or should the necessary customs duties or taxes not be paid by the customer in order to complete the delivery, Apricoss will not be able to issue a refund on the full order price. Refunds can only be processed once the original garment is received back at our warehouse. Therefore, any associated return fees as a result of a customer not taking delivery of their order will need to be deducted from the original order price within a refund amount.



WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?


We hope this never happens, however, on the off chance you do receive damaged goods, or have a manufacturing fault occur, please contact us straight away at love@apricoss.com so we can help to resolve the problem as quickly as possible.